Our customers have unspoken questions they need answered in order to confirm that their time with you is being well spent. Answering these questions is an essential step for sales people to convert enquiries and create real engagement.

Being a valuable asset for clients requires salespeople to think outside the square. This vlog discusses how we can ensure we are adding value to the customers buying experience in a meaningful way, by understanding and respecting what they can do for themselves, and...

Thank you for a wonderful year, have a very Merry Christmas and an excellent 2016!!

Even though you are speaking the same language as another person, often there are still misunderstandings. Misused words, an incongruent tone and 'give-away' facial expressions can all lead to an uncomfortable buying experience and potential buyer’s remorse. This...

Everyone loves it when you get a glass of wine that is poured above the line. It makes you feel like you are special, that the service around here must be excellent, and that you are a valued customer.So, how do you feel when it is poured exactly to the line? In this...