Everyone has a story. In a sales environment, it is not sufficient enough to find out what it is, you need to write yourself into their story if you are to continue on this journey with them. Working out what character you need to play in their story is the fun...

Regardless of how well a sales consultant conducts themselves and follows a process, if they are not in control of the close it can all be in vain. Knowing effective tips and techniques to maintain control of closing the sale is the most effective way to increase...

In a sea of information it is important as a retail sales consultant that you not only understand your point of difference, but that you get comfortable promoting how you are better, more convenient, less risky and worthy of the sale. Good service and creating a great...

In retail sales the initial greeting has become more important than ever, as people decide if they discuss how you can send the right message and to set the tone of amazing service just by breathing in or breathing out as you welcome someone.